A Note on Blended and Online Training
EMP Canada Services is working with our Training Centers and other partners to develop acceptable blended learning options to make certification more easily attainable for course participants. However, all programs including a physical skill component must include a hands-on demonstration of that skill in a classroom setting. CPR courses in particular are inherently kinesthetic learning processes. Although self-study or online learning options are acceptable for covering the knowledge objectives of many programs, no reputable certification organization or training agency supports online-only CPR certification and neither do regulatory agencies that require CPR certification. EMP Canada has always required skill performance for certification in CPR. EMP Canada certification cards for programs including skill components may be issued only to those students who have competently demonstrated these skills in the presence of an EMP CANADA-authorized Instructor.
Programs
EMP Canada Services Services programs have been reviewed by, and/or satisfy the requirements of, Occupational Safety & Health Administration. Medic First Aid Programs are also recognized, endorsed, accepted or approved by Health Canada, Labour Canada and Provincial regulatory agencies, including those licensing Emergency Medical Services, child care, education, public health, labor and others. Additionally, Medic First Aid Services programs have been found acceptable for meeting requirements established by a wide variety of professional associations, councils, academies and boards.
- Medic First Aid Services is a member of the National First Aid Science Advisory Board
- Medic First Aid Services was a participant in the International Liaison Committee on Resuscitation (ILCOR) 2005 International Conference on Cardiopulmonary Resuscitation (CPR) and Emergency Cardiovascular Care (ECC) Science with Treatment Recommendations
- Medic First Aid Services is a member of ASTM International, a voluntary standards development organization
- All Medic First Aid Services programs are evidence-based. All programs covering emergency cardiovascular care follow the 2005 Canadian Heart & Stroke Foundation Guidelines for Cardiopulmonary Resuscitation and Emergency Cardiovascular Care
Successful completion of a Medic First Aid Services program will result in the student's being issued a Medic First Aid Services Successful Completion (certification) Card.
Training Center Administrative Manual
The EMP Canada Services Training Center Administrative Manual, or TCAM, is the document which sets forth EMP Canada Services’s policies and guidelines for Training Centers. Training Center Directors are required to abide by these policies and guidelines and can be suspended or have their status revoked for failure to do so.
Training Center Audits
Each year, EMP Canada Services selects a random sample of our Training Centers for a Quality Assurance document review. These audits require that Training Centers submit the following information:
1. Training Center policies and procedures on:
- Student and Instructor quality assurance
- Equipment maintenance and decontamination
- Professional conduct
- Communication with students
2. Rosters, skill performance evaluations, and written exams.
3. Signed applications for each Instructor, with copies of all current pertinent credentials
EMP Canada Services may require additional documents at its discretion. A Training Center can be selected for a random audit only once during any calendar year. Occasionally, Training Center audits will be conducted in response to a specific complaint or concern about a Training Center.
Rate Your Program
Our experience is that student evaluations conducted at class time in the presence of the Instructor often do not accurately reflect the student’s impression of the program. With our "Rate Your Program" tool, we allow students the opportunity to give us their feedback in an unpressured environment. The survey measures the quality of the following:
- Program content
- Training Center teaching staff
- Program materials
- Physical facilities
The "Rate Your Program" survey also includes an opportunity for the student to register for course content updates and recertification reminders.
Complaint Review Process
Customer satisfaction is of the utmost importance to EMP CANADA Services, including not just our Training Centers and Instructors, but also their customers — the students. Anyone with a complaint about a EMP Canada Services Training Center or Instructor should complete our complaint form. Persuasive written complaints will result in an investigation by EMP Canada Services staff. Complaints about specific programs will be linked to the "Rate Your Program" survey for that program. Training Centers and Instructors must respond to all notifications of complaints — failure to do so automatically results in suspension of the rights and privileges associated with EMP Canada Services authorization. Following review of both the complaint and the response, EMP Canada Services will take one of the following actions:
- Dismiss the complaint without action
- Require that the Training Center and/or Instructor implement reasonable and specific quality assurance measures
- Revoke the EMP Canada Services Training Center and/or Instructor authorization
EMP Canada Services will notify both the complainant and the Training Center of its decision.
Search Instructor/Training Center
EMP Canada Services maintains a database of all current and past Instructors and Training Centers. To check on the status of a EMP Canada Services Instructor:
- Current and active
- The Instructor or Training Center is currently authorized and may offer EMP Canada Services courses and certify students in EMP Canada Services programs.
- Expired
- The Instructor's authorization to certify students has expired. The Instructor must renew his or her authorization before conducting EMP Canada Services courses.
- Inactive
- The Instructor or Training Center relationship with EMP Canada Services no longer exists, but there is no quality assurance or other negative reflection on the Instructor. The Training Center or Instructor is not authorized to provide EMP Canada Services courses or certify students in EMP Canada Services programs.
- Suspended
- EMP Canada Services has suspended the authorization of the Instructor or Training Center for cause. The Training Center or Instructor must take specific steps to correct the issue before the suspension will be lifted. The Training Center or Instructor is not authorized to provide EMP Canada Services courses or certify students in EMP Canada Services programs.
- Revoked
- EMP Canada Services has terminated the authorization of the Instructor or Training Center for cause. The Training Center or Instructor is not authorized to provide EMP Canada Services courses or certify students in Medic First Aid Services programs.
